Empowering Businesses with Reliable Operations & IT Support
Fidato Services is a trusted provider of back-office operations and IT-enabled services, supporting businesses across the United States. We specialize in delivering seamless, scalable, and cost-efficient solutions that enhance operational efficiency and drive business growth.
Global BPO & Support
Kochi Base • US Support
A Forward-Thinking Service Partner
Delivering Quality & Scale
Fidato Services is a forward-thinking service provider delivering high-quality back-office and IT-enabled services to global clients. With a strong operational base in Kochi, we combine skilled talent, process efficiency, and technology-driven solutions to meet evolving business needs.
We work closely with global firms to establish robust secondary operations teams, reducing overhead cost while improving response speed and overall process metrics.
Accuracy & Reliability
Stringent quality check protocols for every workflow.
Process Excellence
Standardized execution frameworks for MSPs.
Client-Centric Delivery
Aligned with US working hours and SLA compliance.
Continuous Improvement
Ongoing optimization steps to scale operations.
Our Vision
To become a globally recognized partner in IT-enabled and back-office services, known for reliability, innovation, and excellence.
Our Mission
- Deliver consistent, high-quality services.
- Build long-term client partnerships.
- Foster innovation and operational efficiency.
- Empower businesses through scalable solutions.
Solutions We Specialize In
Managed Service Support
Providing seamless secondary operations and technical support to MSPs across USA.
- Remote monitoring & management
- Ticket handling & resolution
- System administration support
- Service desk operations
Support Services
Dedicated customer support and technical assistance on demand to keep operations stable.
- Help desk support (L1 / L2)
- Troubleshooting & resolution
- IT infrastructure support
- End-user assistance
Business Process Outsourcing
Reducing manual workload through custom administrative outsourcing solutions.
- Data processing & management
- Documentation and reporting
- Customer support services
- Administrative back-office support
Back-Office Operations
Ensuring complete internal consistency with accurate and rapid data validations.
- Workflow & queue management
- Data entry and validation
- Financial & operational support
- Process optimization audits
Why Choose Fidato Services
Process Accuracy
Maintained across all USA MSP infrastructure operations.
Global Delivery Capability
Support structures aligned with US time zones to resolve challenges in real-time.
Experienced Leadership
Strategic management boasting over 24 years of combined corporate and academic experience.
Scalable Operations
Flexible operations that expand fluidly as client requirements and operations grow.
Cost Efficiency
High quality processes managed at optimized operational rates, maximizing client ROI.
Steering Strategic Success
Dr. Joji Chandran
Chief Executive OfficerDr. Joji Chandran drives scalable business strategy, operational excellence, and sustainable value creation for stakeholders at Fidato Services. He brings over 24 years of strategic leadership experience spanning both academia and enterprise operations.
Core Specialties
Distinguished Credentials
- PhD in Management & Certified Corporate Director.
- Former Professor & Head at CHRIST (Deemed to be University).
- Former Director of a leading Management Institute.
Connect with Fidato Services
Operations Headquarters
2207, Mavelipuram Onam Park Zone,
Thrikkakara, Kakkanad,
Kochi, Kerala – 682030, India
Phone Support
Email Inquiry
Thrikkakara, Kakkanad
Kochi Operational Center Hub, India